ms2retail

Karnataka Digital Economy Mission

Mitigating Investment Risks in India: Karnataka Digital Economy Mission (KDEM) Eases Foreign Retail Expansion

We understand that venturing into new markets can present a number of challenges, especially when it comes to understanding government policies and local ecosystems. As you consider expanding your operations to India, particularly Bengaluru.   Introducing the Karnataka Digital Economy Mission (KDEM), an initiative jointly led by the Government of Karnataka and industry leaders. KDEM …

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Center of Excellence

5 things you should know before establishing a COE in India

  Establishing a Center of Excellence (COE) in India can be a strategic move for companies looking to optimize their operations. However, before diving into this venture, it’s important to ensure a smooth transition and successful setup. Here are five things you should know before establishing a COE in India:   1. Facilities (Office, IT) …

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Employer of Record

Most common complaints in leveraging EOR services

In 2019, the world experienced significant changes due to the pandemic. At the peak of the crisis, when everyone faced struggles and hardships, it seemed impossible to find any positive outcomes. However, as conditions improved, we learned a very important lesson: physical office space is not essential for business operations. Surprisingly, this realization brought benefits …

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team augmentation

3 reasons why team augmentation fails

Whenever someone mentions that team augmentation has many advantages, one immediately thinks of cost-cutting. But let’s be real; how much cost-cutting should an entrepreneur realistically expect, and what other aspects should they be aware of before diving into it? Here are three reasons why team augmentation might encounter roadblocks. 1. Lack of local expertise Talking …

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diving global excellence

Driving Global Excellence: India’s Robust Economy and GCC Growth

GCCs in India are increasingly emerging as hubs of excellence for innovation and digital transformation, enhancing their significance in the value chain. Key drivers of this growth include software exports, a highly skilled tech workforce, expansion into tier-2 cities, government backing, and improving infrastructure. These factors collectively contribute to India’s thriving GCC market, solidifying its …

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retouching service

Advanced Image Retouching & Design Solutions for a Leading Apparel Retailer

In the competitive and rapidly evolving e-commerce landscape, a leading Canadian apparel retailer sought to enhance its digital presence. This white paper outlines the implementation of MS2 Retail’s remote team augmentation strategy, addressing critical challenges and significantly improving operational efficiency through specialized remote talent.   Challenges Encountered by the Canadian Apparel Retailer: As a prominent …

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cx-support

How holiday CX support staff hiring became easy and cost effective

This case study examines the implementation of MS2 Retail’s remote team augmentation strategy, which significantly enhanced a Canadian retailer’s customer service operations by utilizing specialized talent from the Philippines, thereby optimizing e-commerce functions.   Challenges Encountered by the Canadian Retailer: The retailer, a key figure in the Canadian apparel sector, confronted several challenges in sustaining …

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