Offshoring Archives - MS2 Retail Advisory

What makes customer service great? Discover the psychological secrets to amazing customer support.

Leave a Comment / Retail Insights / By ms2retail

Great customer service is crucial for any successful business. It’s not just about solving customer problems; it’s about understanding what people need, building strong relationships, and creating positive experiences that keep them coming back. Let’s explore the psychology behind top-notch customer service, focusing on empathy, communication, and emotional intelligence. Understanding Customer Needs The foundation …

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Importance of NSR (National Skills Registry) while offshoring from India

Leave a Comment / Retail Insights / By ms2retail

Offshoring, especially in the IT and professional services sector, has become increasingly prevalent in today’s global economy. As companies seek to tap into the talent pool available worldwide, ensuring the credibility and reliability of professionals becomes paramount. In this context, the National Skills Registry (NSR) emerges as a crucial tool, particularly for offshoring from India. …

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3 reasons why team augmentation fails

Leave a Comment / Global Capability Center / By ms2retail

Whenever someone mentions that team augmentation has many advantages, one immediately thinks of cost-cutting. But let’s be real; how much cost-cutting should an entrepreneur realistically expect, and what other aspects should they be aware of before diving into it? Here are three reasons why team augmentation might encounter roadblocks. 1. Lack of local expertise Talking …

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